Our live streams are viewable on desktops, laptops, smartphones, tablets, and select smartTVs. Our live streaming platform runs directly through your web browser and you do not need to download a specific app to view it.

We recommend only viewing on a SmartTV IF you are able to access your email directly on your TV to click the ticket link and view via a web browser app on your SmartTV. Tech savvy audience members may be able to find a work around depending on the model of your phone, casting software and device, and SmartTV model. If that’s not you, we recommend viewing the live stream performance on a laptop, desktop computer, or tablet. You may use your smart phone also, but know you may miss some details given the screen size.

Live streaming is relatively new to our industry. As we reinvent what it means to experience live theatre while not being able to physically gather, it is just recently that royalty companies even considered allowing our performances to be live streamed. And the technology to support it is even more new and continues to develop. Our rights to stream come with strict requirements and limitations on which streaming services we can use in order to ensure the greatest security. Our current approved streaming platform runs directly through your web browser. It does not yet have an app that allows for casting from your device to a TV.

Thanks for your patience and understanding as we, along with our entire industry, navigate and adapt.

WARNING:

Federal law provides severe civil and criminal penalties for the unauthorized reproduction, distribution or exhibition of copyrighted motion pictures, Audio & Videotapes or Audio & Videodiscs. Criminal copyright infringement is investigated by the FBI and may constitute a felony with a maximum penalty of up to five years in prison and/or a $250,000.00 fine.

Internet Connection

GREAT is not responsible for individual internet connections. Slower connections are indicated by:

  • your video is buffering
  • your video is constantly loading
  • your video is choppy
  • your video is constantly freezing

A good test of internet strength is to stream something on Netflix, Hulu, Amazon, etc.

 

 

 

Live Stream DO’s

DO find your ticket. Your live stream access ticket and access code was included in your confirmation email. It will also be email to you again 24 hours prior to your performance. Do check your spam folder if you haven’t received it. Reach out to info@GREATTheatre.org with questions.

DO test it out ahead of time! You can click your ticket link at anytime. If you see a countdown clock, you’ve made it to the right place! We will officially go live with the stream 15 minutes prior to performance time with the pre-show video.

DO troubleshoot. If your screen freezes or looses sync with audio, refresh your screen. If that doesn’t work, check your internet connectivity. If your connection is interrupted, you can still go back and click your ticket link again to rejoin the stream.

 

Live Stream DON’Ts

DON’T pause, rewind, or fast forward. Our live streams happen in real-time. Interrupting your stream may cause you to miss the ending.

DON’T share your ticket. Your access link allows you to view on one device at a time.

 

If your screen looks like this, you’re in the right place!

 

Frequently Asked Questions

All browsers are compatible with our live stream player. However, we have seen some people have trouble opening links with Safari;  if they’re unable to open the link we suggest trying Chrome.

Patrons who can access their email via their SmartTV should also be able to click their ticket link and open it in a browser on their TV that way.

Live streaming is relatively new to our industry and the technology to support it continues to develop. Our rights to stream performances come with limitation from the royalty companies to ensure the greatest security. Our current approved streaming platform runs directly through your web browser. It does not yet have an app that allows for casting from your device to a TV.

For this reason we recommend only viewing on a SmartTV IF you are able to access your email directly on your TV to click the ticket link and view via a web browser app on your tv. Tech savvy audience members may be able to find a work around depending on the model of your phone, casting software and device, and Smart TV model. If that’s not you, we recommend viewing the live stream performance on a laptop, desktop computer, or tablet.  You could use your smart phone also, you just may miss some details given the screen size. Thanks for your patience and understanding as we, and our entire industry, navigates and adapts.

Your ticket is valid to be view on one device at a time. Our platform checks for simultaneous viewers using the same virtual ticket every 30 seconds. The most recent viewer who clicked the ticket link will keep access, and all other viewers using that same ticket link will get booted from the stream.

Yes! You can chat with other viewers by click the “chat” tab.

The conversation is monitored. Inappropriate comments will be removed.

If you need assistance the quickest way to contact us is via email info@GREATTheatre.org.

Please note that we will not be able to assist on IT issues, but we can help make sure you’re in the right place! You can test your connection with our live stream platform by clicking the ticket link you received in your confirmation email. If it brings you to the countdown, you’re in the right place. You can also test your connection to the live stream 15 minutes prior to the performance time during the pre-show video.